Refund Policy

At CS Gaming Hub, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines our procedures for returns, refunds, and exchanges. Please read this policy carefully before making a purchase.

1. General Refund Policy

Due to the digital nature of our products (CS2 skins), all sales are generally considered final. However, we understand that issues may arise, and we are committed to addressing legitimate concerns on a case-by-case basis.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

2.1 Non-Delivery of Product

If you have completed a purchase but have not received the digital item within 24 hours (excluding weekends and holidays), you may request a refund. Our support team will investigate the status of your order and either complete the delivery or process a full refund.

2.2 Product Not as Described

If the delivered item significantly differs from its description on our website (such as incorrect wear quality, pattern index, or other critical attributes), you may be eligible for a refund or exchange. To qualify, you must provide evidence of the discrepancy within 48 hours of delivery.

2.3 Technical Issues

If you experience technical issues that prevent you from accessing or using your purchased item, and our support team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a refund. You must report these issues within 48 hours of purchase.

2.4 Duplicate Purchases

If you accidentally purchase the same item twice in close succession (within 24 hours), you may request a refund for the duplicate purchase. This must be reported within 48 hours of the transaction.

3. Refund Process

To request a refund, please follow these steps:

3.1 Contact Customer Support

Submit a refund request through our Contact Form or by emailing refunds@csgaminghub.com. Include the following information:

• Your order number
• Date of purchase
• Description of the issue
• Any relevant evidence (screenshots, etc.)

3.2 Review Process

Our support team will review your request within 2 business days. We may request additional information or evidence to help us assess your claim.

3.3 Resolution

After reviewing your request, we will:

• Approve your refund request and process the refund
• Offer an alternative solution (such as a replacement or store credit)
• Provide an explanation if your refund request is denied

4. Refund Processing Time

If your refund request is approved, we will process it as follows:

• Credit/Debit Card Payments: Refunds will be processed within 5-7 business days, although it may take your bank additional time to reflect the credit in your account (typically 5-10 business days).
• PayPal Payments: Refunds will be processed within 2-3 business days.
• Cryptocurrency Payments: Refunds for cryptocurrency payments will be processed within 5-7 business days and will be refunded in USD equivalent at the current exchange rate, not in the original cryptocurrency.

5. Exceptions and Limitations

The following situations are not eligible for refunds:

5.1 Change of Mind

Due to the digital nature of our products, we do not offer refunds based solely on a change of mind or if you no longer want the item.

5.2 Delayed Notification

Refund requests submitted after the specified timeframes (48 hours for most issues) may not be considered unless there are exceptional circumstances.

5.3 External Market Fluctuations

We do not offer refunds due to price fluctuations in the CS2 skin market after your purchase.

5.4 Account Issues

Issues related to your CS2 game account (such as trade bans or restrictions) that prevent you from receiving or using the purchased items are not eligible for refunds.

5.5 Unauthorized Purchases

If you suspect unauthorized purchases on your account, please contact your payment provider immediately and then notify our support team. We will cooperate with any official fraud investigations.

6. Partial Refunds

In some cases, we may offer partial refunds if:

• Only a portion of your order is affected by issues
• The delivered item has minor discrepancies from the description but is still functional and valuable
• There are other mitigating factors that our support team determines warrant a partial rather than full refund

7. Store Credit

In certain situations, we may offer store credit instead of a monetary refund. Store credit:

• Has no expiration date
• Can be used for any future purchase on CS Gaming Hub
• Cannot be transferred to another account or converted to cash

8. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any such changes constitutes your acceptance of the new Refund Policy.

9. Contact Information

If you have any questions about our Refund Policy, please contact our customer support team at:

CS Gaming Hub
Flat 88p Lloyd Road East Lindsay SP4 6JS
United Kingdom
Email: refunds@csgaminghub.com
Phone: +446346220842